Ride with Total Confidence
Customer Care at Cikada
At Cikada, we’re dedicated to making every ride enjoyable, reliable, and worry-free. Our Customer Care section is your trusted partner from unboxing day one through countless adventures ahead. We proudly back every bike with a strong manufacturer's warranty, easy registration for extended coverage, comprehensive care resources, and straightforward support whenever you need it. Our goal? To give you complete peace of mind so you can focus on the joy of riding, whether it's commuting through a city, exploring the countryside, or enjoying family outings.
We stand behind the Dyaco heritage and quality, craftsmanship, and performance of every Cikada e-bike. With clear terms, helpful guidance, and a commitment to genuine parts and expert care, ownership feels secure and rewarding.

Manufacturer’s Warranty
Protection You Can Count On
We’ve designed our warranty to celebrate long-term ownership and reward proper care. Registering your bike unlocks even greater protection, it's quick, free, and gives you added reassurance.
Frame: 2 years standard - easily extendable to 5 years by registering via the Cikada Connect App or Cikada Care. This simple step activates the full period and keeps you connected with updates and tips.
Suspension Fork: 2 years
Electronics (excluding battery): 2 years
Battery: Up to 600 full charges or 2 years, whichever comes first
Accessories: 1 year
All Other Non-wearing Components: 2 years
This warranty covers defects in materials and workmanship on these components, helping ensure your Cikada stays safe, smooth, and ready for the road. We use only genuine Cikada parts for any covered work, maintaining peak performance and compliance.
Registering is effortless and brings extra benefits: full frame extension, priority support notifications, and the satisfaction of knowing your bike is fully protected.

Clear and Supportive
Warranty Terms & Conditions
Our warranty applies to bikes purchased directly from Cikada or authorised resellers. It starts from your delivery date and is for the original owner (with proof of purchase or completed registration). We encourage using original or authorised parts for all maintenance and repairs, this keeps everything safe, reliable, and fully covered.
By following the guidance in your owner's manual and our care resources, you'll naturally maintain eligibility and enjoy your bike at its best for years.
Important Notes to Help You Protect Your Ride
To keep your warranty strong and your bike performing beautifully, here are a few straightforward guidelines (these help avoid common issues and maximise longevity):
- Normal wear on consumables like tyres, chains, brake pads, cables, grips, and pedals isn't covered (these are expected to wear over time and easy to maintain).
- Issues from not following manual instructions, misuse, modifications, improper assembly, water/sweat exposure without care, or unauthorised repairs/parts fall outside coverage.
- Proper charging practices and genuine chargers help your battery thrive-we provide clear tips in our videos and manuals.
These are simply ways to get the most from your Cikada. With our resources, staying on top of care is enjoyable and straightforward.
Shipping & Delivery
Arriving Ready to Ride
We pack every bike with care to ensure it reaches you in perfect condition. Upon arrival, a quick inspection lets you start riding right away. We're here to help if anything needs attention, your satisfaction is our priority.
Bike Care Hub
Your Complete Resource for Maintenance & Confidence
We want you to keep your Cikada ebike in peak condition. Here (or within the app) you’ll find everything you need to build, maintain, and get the most enjoyment from your bike-tailored specifically to your City, Touring, or Urban model.
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What’s Inside the Bike Care Hub:
Model-Specific Manuals


Helpful Step-by-Step Video Guides
Certification

These resources are beginner-friendly yet detailed enough for confident maintenance. They’re regularly updated, and we welcome your feedback to keep improving them.

Quick Care Tips for Everyday Enjoyment
- Wipe down after rides (especially wet ones) with mild soap.
- Check tyre pressure regularly for smooth efficiency. (You can keep an eye on it in the app with our optional tyre pressure monitors - Cikada Tire Pressure Monitoring System)
- Charge in a cool, dry spot and follow our battery best practices.
- Use our videos for simple adjustments, such as gears and tyres.
For anything more involved, our collect-and-return service brings professional care to your door. Book a Service.

We're Always Here for You
Questions about your warranty, care, registration, or anything else? Reach out, we love supporting our riders!
Support Email: support@cikadabikes.co.uk
Address: Unit 5, Mill Square, Featherstone Road, Wolverton Mill, Milton Keynes, MK12 5ZD
Your Cikada is built for lasting adventures, and we're proud to stand behind it every step of the way. Register today, dive into the Bike Care Hub, and keep pedalling with total confidence.
Ride happy, ride long, ride smiling we've got your back! Find the perfect accessory for your bike or ready to choose a new bike, find the perfect one from our bike selector.
Frequently Asked Questions
Cikada is a forward-thinking e-bike brand launched in 2022 by Dyaco International, a global leader in fitness and hardware with over 30 years of expertise. We specialise in high-performance e-bikes that prioritise comfort, accessibility, and sustainability, seamlessly integrating exercise into daily life through intuitive designs and a dedicated app. Our models: City, Touring, Urban Cruise, Urban Adventure and Universal-are tailored for urban commutes, leisurely rides, and adventures, ensuring you arrive relaxed and energised without excessive energy use.
Backed by Dyaco's proven track record in fitness innovation, Cikada combines reliable engineering with partnerships like Bafang motors and Samsung batteries for top-tier performance. Independent reviews from outlets like Electric Bike Report and Cycling Electric praise our bikes for comfort, stability, and efficiency. We're committed to excellence, trust, and sustainability, with regional support ensuring local compliance and service, giving you peace of mind that we're here for the long ride.
We operate through Dayco’s regional operations to provide tailored experiences, including localised configurations, compliance with country-specific regulations, and dedicated support. This approach ensures consistent bike quality and warranty principles worldwide.
Yes, we've received positive coverage from respected sources like Electric Bike Report, Cycling Electric, Electrek, and eBikes International. For instance, the Touring model is hailed as a "solid performer in all terrains" with impressive range and comfort, earning high ratings for value and versatility. These reviews affirm our focus on real-world usability, helping build rider confidence through unbiased insights.
Reviews reflect diverse rider preferences, and we value all feedback to improve. For example, while some note the Touring's weight (28.9kg) this is balanced by praises for stability, long battery life (up to75 miles/125km), and cargo capacity-ideal for commuting or touring. Cikada prioritises comfort and efficiency over extreme specs, making our bikes perfect for relaxed, sustainable riding. We're constantly refining based on input, ensuring a positive experience.
We select high-quality motors tailored to each model for smooth, efficient performance. Many feature Bafang mid-drive systems (e.g., M410 with 80Nm torque) for optimal weight distribution and natural pedalling feel, while others use custom-tuned DynaForcehub motors for quiet, seamless integration. These choices emphasise reliability and sustainability, delivering power only when needed without excess.
DynaForce is our intelligent A.I. assistance system that revolutionises your ride by combining 4 sensors (torque, cadence, speed, hall) with Bluetooth-enabled Smart Body Control via the Cikada app. It provides real-time customisation, positioning, data analysis, and upgrades for a smooth, personalised experience. Whether mid-drive or hub motor, it optimises energy efficiency, ensuring effortless adaptation to your style-perfect for hills, commutes, or adventures.
PowerFlowis our smart battery innovation using premium Samsung or LG cells to deliver consistent, surge-free power and extended life (up to 75 miles/125km on models like Touring). It optimises energy distribution for various terrains, preventing uneven output and enhancing performance. This ensures a natural, harmonious ride while promoting sustainability through efficient, low-carbon usage-backed by certifications like UN38.3 for safe transport.
Focus Ride is our integrated ecosystem, starting with a stem-mounted display that syncs seamlessly with the Cikada app, firmware, and cloud services. It eliminates distractions by automatically handling software/hardware issues, allowing you to focus on the joy of riding. Features include real-time data, custom settings, and community sharing, simplifying your e-bike interaction for ultimate convenience and peace of mind.
No, our bikes function perfectly standalone with intuitive controls. The app enhances your experience optionally, offering ride tracking, performance analysis, customassistance, and over-the-air updates. Registering via the app even extends your frame warranty to 5 years, adding value without any obligation.
Real-world range varies by model, terrain, weight, and assist level, but our efficient designs deliver impressive distances: up to 60 miles/100km on single-battery models like City and Touring, and more with optional dual batteries on Urban Cruise and Universal. Reviews confirm efficiencies like 5.9 Wh/mi in low assist, ensuring reliable performance for commutes or explorations.
Absolutely, availability depends on your region, but we partner with local dealers, host demo events, and offer pop-up test rides. Don’t hesitate to contact us for more details.
We're committed to hassle-free support through regional authorised partners, ensuring quick access to diagnostics and repairs without international shipping. Contact local customer service or use the app for troubleshooting. Our robust design and industry-standard parts minimise issues, but we're here to resolve them promptly.
Warranties include 2 years on frames, motors, and batteries, with electronics covered for reliability. Registering your bike via the app can extend the frame warranty to 5 years. Full details can be found here link, reflecting our confidence in durable, high-quality builds.
Yes, we use industry-standard components from trusted partners like Bafang and Samsung, stocked regionally to avoid delays. Authorised dealers handle orders efficiently, ensuring minimal downtime. This approach supports long-term ownership and sustainability by extending your bike's life.
Definitely-our bikes are designed for accessibility, with intuitive controls, predictable handling, and customisable assist levels that build confidence from the first ride. Reviews highlight the natural feel, making them ideal for new riders intimidated by tech. We focus on ease and enjoyment, helping you integrate cycling into your lifestyle seamlessly
We prioritise privacy with standard data protection practices, using ride data solely to enhance your experience-like performance insights and updates-never selling it to third parties. Bluetooth connectivity is secure, and you control what to share, aligning with our values of trust and integrity.
We believe true enjoyment comes from balanced, efficient rides rather than raw power. Our motors (up to 80Nm torque) provide ampleassistancefor hills and loads without excess energy use, promoting sustainability and a relaxed arrival. Reviews confirm this approach delivers smooth, reliable performance for daily use and adventures.
Yes, sustainability is core to us-we design efficient motors and batteries to minimise carbon footprints, encourage car-free transport, and use eco-friendly materials. Our low-power focus extends product life, and features like Power Flow optimise energy. By choosing Cikada, you're joining a movement for a greener planet, as emphasised in our vision.
Absolutely-backedby Dyaco International's 30+ years of success,we'reinvesting in ongoing innovation, like app updates and new models. Strong regional growth, positive reviews, and a commitment to trust and excellence ensure long-term support.We'rebuilding a community of loyal riders, with expanding dealer networks and events to keep you riding with a smile for years to come.
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