We Come to You
Peace of Mind Servicing with Cikada
At Cikada, we believe your e-bike should always be ready for the road, whether it's brand new and under warranty, or a trusty companion that's clocked up five joyful years of adventures. That's why we've made servicing and repairs as effortless and reassuring as possible. No need to hunt for your local bike shops, transporting it in or on your car or struggle with packaging your bike for shipping. Our dedicated service centre handles everything with a simple, convenient collect-and-return service right to your doorstep.
Hassle - Free Collection and Return - From Your Home
We understand life is busy,that'swhy we take the stress out of bike maintenance:
- We collect your Cikada e-bike directly from your home - at a time that suits you.
- No boxing, no disassembly, no heavy lifting - just hand it over as you would to a trusted friend.
- Our experienced technicians transport it safely to our professional service centre.
- Once there, we carry out the work with genuine Cikada parts and certified professional expert care.
- We return your bike fully serviced, tested, and gleaming, delivered back to your door, ready to ride.
- Throughout the process, you'll receive regular updates, so you're always in the loop on progress, estimated completion, costs and any recommendations.
This white-glove approach means zero disruption to your routine. Whetheryou'reworking from home, looking after the kids, or simply enjoying a well-earned rest, we bring the service to you.
Our collect-and-return service is designed to give you complete confidence, no matter the reason for the visit
Covered for Every Scenario - Warranty or Routine Care
- Warranty Repairs If your bike is still under our generous warranty (frame up to 5 years when activated via the Cikada Connect App or Cikada Care, electronics 2 years, battery up to 600 charges or 2 years), any qualifying issue is handled promptly and at no extra cost to you. We remotely diagnose, collect, repair, and return -all with the reassurance that comes from using official parts and trained specialists. Your warranty remains protected, and your bike stays in peak condition.
- Routine Check-Ups and Maintenance Even if your Cikada is a few years old and just needs some TLC - perhaps a brake tune, tyre refresh, battery health check, or full service - we're here for that too. Regular care keeps your e-bike performing smoothly, extends its life, and ensures every ride remains safe and enjoyable. Think of it as preventive health for your bike: catching small things early saves bigger issues down the line.
In every case, our focus is on getting you back on the road quickly and safely, with transparent communication every step of the way.
Why Choose Cikada's Service?
- Convenience First - Our service centre delivers nationwide expertise directly to you.
- Genuine Expertise - Our team knows Cikada e-bikes inside out, from motor calibration to app integration, for some of the smaller issues, we can just talk you through the fix during the diagnostic review.
- Peace of Mind - Fully insured collection and delivery, plus clear timelines and updates.
- Eco-Friendly Too - Fewer unnecessary trips mean lower emissions -aligning perfectly with the sustainable spirit of Cikada ownership.
- Customer-Focused - We're committed to making ownership delightful, from day one through years of reliable riding.
Thousands of UK riders already trust Cikada for effortless, green mobility - and our service is just another way we keep that promise.
Ready to Book Your Service?
It's quick and simple. Fill out the form below, tell us a bit about your bike and what's needed (or if you're unsure, our team will guide you), and we will be in touch to discuss and book a convenient collection slot.We'll confirm everything within 24 hours and get the process started.
Your Cikada deserves the best care, and we're proud to make it easy. Book today and experience the confidence of knowing your e-bike is always in safe hands.
Continue to Ride with a smile - we've got you covered.